I cannot play movies on HDX1000

[Yashima]

I get a problem that I cannot play movies (I can watch movies before) with External HDD. Please help me,

[cheaper_popcorn]

1. When you connect the HDD to your computer, can you access and use the movies on it?

2. When you say 'cannot play movies' it is not clear exactly what happens. Does the HDX recognize the external HDD? Can you see the files on the HDD when you browse it?

3. Have you tried another playback method? For example, if you have an internal HDD, does the HDX play the media on it normally?

4. What type of movies are you trying to play?

Have you tried to turn off the player, remove the power cord, wait for 10 minutes and then start the player again? Does it help?

[Raggio]

(10-06-2010 08:28 AM)Yashima Wrote:  I get a problem that I cannot play movies (I can watch movies before) with External HDD. Please help me,

Use the lower USB with the external HDD.

Bye, Giorgio

[Yashima]

(10-06-2010 10:01 AM)cheaper_popcorn Wrote:  1. When you connect the HDD to your computer, can you access and use the movies on it?
- I can access movies but I cannot watch it.

2. When you say 'cannot play movies' it is not clear exactly what happens. Does the HDX recognize the external HDD? Can you see the files on the HDD when you browse it?
- HDX can see External HDD (can see files), but it cannot play files.

3. Have you tried another playback method? For example, if you have an internal HDD, does the HDX play the media on it normally?
- I play many kinds of media, but cannot work.
4. What type of movies are you trying to play?
- I play mkv (1080p) and avi (divx, xvid).
Have you tried to turn off the player, remove the power cord, wait for 10 minutes and then start the player again? Does it help?
- I've already tried, but cannot work.

Thank you very much.

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(10-06-2010 10:58 PM)Raggio Wrote:  Use the lower USB with the external HDD.
- Yes, I use the lower USB, But it cannot work.
Bye, Giorgio

Thank you.

[cheaper_popcorn]

When you connect your external HDD to a computer, can the computer play the media files?

Does your external HDD have its own power supply, or does it get power from the USB cable?

[Yashima]

(10-08-2010 06:36 AM)cheaper_popcorn Wrote:  When you connect your external HDD to a computer, can the computer play the media files?
- Now, It cannot play media files. My computer can play media files. Moreover, the media files used to play on my hdx but now, it cannot play.

Does your external HDD have its own power supply, or does it get power from the USB cable?
- My External HDD have own power. I use External HDD From WD.

Thanks.

[cheaper_popcorn]

Quote:When you connect your external HDD to a computer, can the computer play the media files?
- Now, It cannot play media files. My computer can play media files.

That information makes me confused.

Have you connected your USB hard drive to your computer since you first had problems with the HDX? (please answer either yes or no)

When you open the files on the external hard drive from the computer, do they play? (please answer either yes or no).

[Yashima]

(10-08-2010 07:38 AM)cheaper_popcorn Wrote:  That information makes me confused.

Have you connected your USB hard drive to your computer since you first had problems with the HDX? (please answer either yes or no)
- Yes.
When you open the files on the external hard drive from the computer, do they play? (please answer either yes or no).
- Yes.

Sorry, for my English skill.

[cheaper_popcorn]

Don't worry about it, I just want to make sure I understand everything correctly.

Have you installed, or do you use, any extra applications? Can you remember if you changed something on the player before the problem started?

Do you have the chance to try playback from a different USB device, like a USB stick? Does that work?

[Yashima]

(10-08-2010 11:42 AM)cheaper_popcorn Wrote:  Don't worry about it, I just want to make sure I understand everything correctly.
- Thank you.
Have you installed, or do you use, any extra applications?
- I don't install anything.
Can you remember if you changed something on the player before the problem started?
- I don't change anything.
Do you have the chance to try playback from a different USB device, like a USB stick? Does that work?
- I tried to use usb stick, it works!.

It's weird. After I use usb stick, I can watch movies on External HDD (but I can watch 1-2 movies(just preview) after that it cannot work again). -_-'

[chris57]

Did you use the bottom USB socket as the top one doesn't work from what others say and I remember.

[cheaper_popcorn]

@Chris: Yes, he said in an earlier post that he uses the lower USB port, but he still can not play movies.

@Yashima: At least now we know that the USB port on your HDX seems to function normally. But it is still a strange problem.

Some suggestions:

1. Reinstall the firmware in the HDX.

2. Is your hard drive formatted in NTFS or ext3?

If it is formatted in NTFS:

Connect the USB HDD to your PC. Then open "My Computer", right click on the USB HDD icon, then choose "Properties" / "Tools" / "Error Checking". Select "Automatically Fix File System Errors" and "Scan for and attempt recovery of bad sectors". Then press "Start" and let it run.

[Yashima]

(10-10-2010 07:48 AM)cheaper_popcorn Wrote:  @Chris: Yes, he said in an earlier post that he uses the lower USB port, but he still can not play movies.

@Yashima: At least now we know that the USB port on your HDX seems to function normally. But it is still a strange problem.

Some suggestions:

1. Reinstall the firmware in the HDX.
- I reinstall the firmware again, But I still get the same problem.

2. Is your hard drive formatted in NTFS or ext3?
- I use NTFS.

If it is formatted in NTFS:

Connect the USB HDD to your PC. Then open "My Computer", right click on the USB HDD icon, then choose "Properties" / "Tools" / "Error Checking". Select "Automatically Fix File System Errors" and "Scan for and attempt recovery of bad sectors". Then press "Start" and let it run.
- I will try later. thanks

Thank you.

[Trufflepig]

(10-11-2010 03:23 AM)Yashima Wrote:  Thank you.

Just a thought. I don't have the answers (i'm non techie) but I've had horrendous problems with my HDX 1000 over the last 18 months. I'm on my third motherboard, the common problem was that after a while it lost all the settings i'd put in although I'm connected to a NAS.

The two replacements I had were out of guarantee but were replaced (after a long wait from the distributor) without question and at no cost, very good service but I have to ask why.

It occurs to me there may be a batch with a design fault? It may be worth trying to get a replacement motherboard.