Firmware: A-410 [01 Apr. 2014] | A-400 [12 Mar. 2014] | C-300 [13 Feb. 2014] | A-300 [24 Feb. 2014] | C-200 [11 July 2013] | A-200/A-210 [11 July 2013] | Popbox V8 [3 Dec 2013]

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[C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
06-24-2012, 06:11 AM (This post was last modified: 06-24-2012 06:12 AM by Willem53.)
Post: #91
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
They never announce an ETA..... before development and testing are completed.


PCH-A100/A210/C200/A400 500GB EXT3 HDD<-->HDMIv1.3<-->Onkyo TX-NR1010<-->HDMIv1.3<-->Panasonic TX-P46S10 + 6 Bowers & Wilkins speakers.
10 NTFS 2TB USB drives on 3 hubs attached to the A400, 2 Seagate blackarmour NAS 3TB, 2 Seagate Central NAS 4TB.


The inability to setup and configure the NMT should not be disguised as a defect of the box...
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06-24-2012, 06:29 AM
Post: #92
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
Still waiting for the news of c-300 firmware, we can see there are firmware news, what is new in the c-200 beta firmware, but we still see nothing on the c-300, hope we can see the update by this month...Sad
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06-24-2012, 06:40 AM
Post: #93
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
Last i herd was the audio fix they got from sigma caused more issues so it will be awhile for them to fix.
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06-28-2012, 08:12 AM (This post was last modified: 06-28-2012 08:18 AM by Shirai.)
Post: #94
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
Even though I completely understand the reasons and like anyone else I don't want to have an update that causes more problems than it fixes, it would be very nice if one of the Syabas reps would tell us this stuff themselves instead of keeping it within a small circle of people which will only tell us when consumers are starting to get close to throwing their machines through the window of the store they bought their machines from.

All I read from them is that it will be there soon, and when people start questioning how soon soon is all we get is a degrading answer from the forum reps that we need to be patient and wait like good little kids.
Do not get me wrong, I am thankful for your answer and I accept it. But this could have been given sooner, by Werner or another Syabas representative.

Former NMT owner.
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06-28-2012, 08:16 AM
Post: #95
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
(06-28-2012 08:12 AM)Shirai Wrote:  Even though I completely understand the reasons and like anyone else I don't want to have an update that causes more problems than it fixes, it would be very nice if one of the Syabas reps would tell us this stuff themselves instead of keeping it within a small circle of people which will only tell us when consumers are starting to get close to throwing their machines through the window of the store they bought their machines from.

I cannot agree with you more. At least give us some progress on what position the latest firmware is done. After all, the last update is 4 months ago.

I think we will not urge firmware release if the machine has no major issuesSad.
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06-28-2012, 08:29 AM
Post: #96
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
(06-28-2012 08:12 AM)Shirai Wrote:  But this could have been given sooner, by Werner or another Syabas representative.

Werner did, many weeks ago. It was something about the 300s being delayed because sigma suddenly provided a patch and the c300 would come out after the a300 because they are awaiting an additional fix that only impacts the c300.
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06-28-2012, 08:34 AM (This post was last modified: 06-28-2012 10:19 AM by Shirai.)
Post: #97
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
Werner told us this on may 18:
Quote:yes we are working on a300 and c300 firmware to get it out soon, we had to wait for a sigma patch which fixes the hd audio issues on bd playback

Which I interpret as they have the fix but according to the post from halfelite 4 days ago on June 24:
Quote:Last i herd was the audio fix they got from sigma caused more issues so it will be awhile for them to fix.
That fix itself causes more/other issues rendering the update unsuitable for release.

For any firmware related news on the C300 I go here, and since Werner or any other Syabas Rep. hasn't written anything in this thread since that post on may 18 I assume that this information hadn't been made public unless there's another C300 firmware thread going on somewhere.
The reason why I interpret halfelite's post as a possible cause for the delay is because as a forum mod/rep. he may have some other sources for information on things we regular boarders don't have access to.
I do within my own communities as well.

That said, my main beef still is that we have to read about a possible reason for the delay from a third party instead of the manufacturer itself.

Former NMT owner.
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06-28-2012, 02:02 PM
Post: #98
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
(06-28-2012 08:34 AM)Shirai Wrote:  For any firmware related news on the C300 I go here

Here as in this thread? I'd say the least amount of news is posted in the current firmware thread.

Quote:The reason why I interpret halfelite's post as a possible cause for the delay is because as a forum mod/rep. he may have some other sources for information on things we regular boarders don't have access to.
I do within my own communities as well.

It was public mentioned in shoutbox. Not hidden but not in a post. It's rare for anyone from syabas to appear in shoutbox and when they do its only for a few seconds. Halfelite was nice enough to pass the information on as others have done in the past.

The 300s not having a community beta team has created a situation where there is just even less info that before. In the past you had the testers who were talking, threads asking them to please check on certain bugs/features, threads with the release notes of the test versions. Now it's basically just wait and see what comes out.
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06-28-2012, 03:03 PM (This post was last modified: 06-28-2012 03:52 PM by Shirai.)
Post: #99
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
(06-28-2012 02:02 PM)accident Wrote:  
(06-28-2012 08:34 AM)Shirai Wrote:  For any firmware related news on the C300 I go here

Here as in this thread? I'd say the least amount of news is posted in the current firmware thread.

Feel free to guide me (and most likely a whole lot of other people) to the place which has the information, because this thread is the one which is posted on these forums' top page.
And this is the sticky regarding the C-300's current firmware and as far as I know the place where people ask about the current and status of future upgrades.

Quote:
Quote:The reason why I interpret halfelite's post as a possible cause for the delay is because as a forum mod/rep. he may have some other sources for information on things we regular boarders don't have access to.
I do within my own communities as well.

It was public mentioned in shoutbox. Not hidden but not in a post. It's rare for anyone from syabas to appear in shoutbox and when they do its only for a few seconds. Halfelite was nice enough to pass the information on as others have done in the past.

The shoutbox, yes, ok! Not something I check all that often, granted.
But as you can see I was very thankful for the information passed on by halfelite, however it would be a bit nicer if this information was posted somewhere more permanent by a Syabas representative.

Just a simple post saying:
"Hey everybody, I know we said we were nearly done with a version update earlier but [insert random problem description] has occured, so we have to delay the release."
Only takes a minute to type.
(Yes, I am fully aware that this is not Syabas' official support organ, but this is the place where most PCH users go for information and a big part of their technical support.)

Former NMT owner.
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06-28-2012, 05:13 PM
Post: #100
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
(06-28-2012 03:03 PM)Shirai Wrote:  Feel free to guide me (and most likely a whole lot of other people) to the place which has the information, because this thread is the one which is posted on these forums' top page.
And this is the sticky regarding the C-300's current firmware and as far as I know the place where people ask about the current and status of future upgrades.

Yes, it's prominent so people know there is an update. Current status is all the 300 forums. Not only is it good searchable help for others, but bugs organized get noticed and easy to reference for engineers.

As far as the next firmware, I don't follow the logic that a thread about a specific firmware is also the best place to ask about the next. The thread is about the current firmware, that's not the next firmware. Mod also post get back on topic all the time when asking about new in these. Enough conversation and they split out that part and toss it into another forum.

When it comes down to it, syabas might tell vague high level plans but they don't realyl comment on anything about the next one. To a degree they can't. sometimes it takes final testing to see things aren't working. At some point someone has to make the choice if there is enough benefit to remove buggy fixes or features and release. When commenting with specifics it's a bad spot for all, especially if a feature isn't sure it can come out until it's done.


Quote:"Hey everybody, I know we said we were nearly done with a version update earlier but [insert random problem description] has occured, so we have to delay the release."

Just assume this because that's what everyone has tried to describe to everyone before you. The firmwares are constantly being tested. When they pass the tests, they come out. they might priority a specific model time to time for other internal reasons concentrating on that unit and they do post that. That's what the last post by werner was saying. He gave a list of priorities for what units they want to get firmwares out for next.
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06-28-2012, 06:28 PM (This post was last modified: 06-28-2012 06:32 PM by Shirai.)
Post: #101
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
Well then, I'm sorry for taking up the wrong assumptions then, but when a Syabas representative making an announcement in this thread about the next version update, and 6 weeks later see a forum moderator giving an update about said version update in this thread I may assume that I am in the right place to comment about it.
I guess I was wrong, I will now stop about it and keep my hopes up that this €350 machine will one day actually become as reliable as my €50 blu ray player because it seems that I don't have to rely on any customer care for the more expensive machine.

Former NMT owner.
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06-28-2012, 08:34 PM
Post: #102
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
If you didn't know, this is a user self help forum. you can ask syabas directly via support if you really want on when you might see a new firmware. they are at http://support.popcornhour.com/
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06-29-2012, 10:20 AM
Post: #103
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
Popcorn support are not going to help or inform anyone in a meaningful way on the C-300 issues. This player turned out to be a prematurely released lemon, that the unfortunate early adopters have had to put up for the last 6 months... I wrote their support on several occasions and got the "wait until its ready" treatment. I am the consumer voting with my wallet every day, so the next time around PCH is not getting my money. This attitude of theirs cost them one regular customer or more...
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06-29-2012, 07:43 PM
Post: #104
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
(06-29-2012 10:20 AM)RossT Wrote:  Popcorn support are not going to help or inform anyone in a meaningful way on the C-300 issues. This player turned out to be a prematurely released lemon, that the unfortunate early adopters have had to put up for the last 6 months... I wrote their support on several occasions and got the "wait until its ready" treatment. I am the consumer voting with my wallet every day, so the next time around PCH is not getting my money. This attitude of theirs cost them one regular customer or more...
Couldn't agree more!
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07-01-2012, 07:43 PM (This post was last modified: 07-01-2012 07:48 PM by Myg.)
Post: #105
RE: [C-300] Firmware 05-01-120118-23-POP-420 (05-01-111007-23-POP-420) (21.02.2012)
hello, the solution i have in my house, with my 3 Popcorn Hour nmt is this:

in room: A110: great job with small size

in room 2: c200 was there but now, in another place...

in living room : c200 above, instead c300. A lot of unpleasant functions, a lot of dysfunctions, a color screen without interest, to see what ???

where is my c300 ? packed in a box

C300 = the first time i am so disappointed by a product i choose and advised to my friends...

@pch team: if you want french translations about dysfunctions, severe lack of reflection, i am here...
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