[SOLVED] ERR00059 on firmware update

[shuum]

Good day! I hope that here I can help! Posted by contacting technical. Online support http://support.popcornhour.com/MyAccount...cases.aspx but the third day waiting for an answer ... my trouble ticket is still in status "Open". The problem in the following: If you try to update the firmware I got error message with the text "ERR00059" obviously my MAC address is blocked, and how to unlock it because I do not know in my application there is no answer I hope for your understanding and support. Thank you.

Edit:
Removed your MAC address.

[Diablo333]

(03-22-2012 11:17 AM)shuum Wrote:  Good day! I hope that here I can help! Posted by contacting technical. Online support http://support.popcornhour.com/MyAccount...cases.aspx but the third day waiting for an answer ... my trouble ticket is still in status "Open". The problem in the following: If you try to update the firmware I got error message with the text "ERR00059" obviously my MAC address is blocked, and how to unlock it because I do not know in my application there is no answer I hope for your understanding and support. Thank you.

It's better to update after you restored factory settings.
You need to recover the NMT..
A300: http://support.popcornhour.com/article.aspx?id=1135

C300: http://support.popcornhour.com/article.aspx?id=1140

Put the files for you're NMT in the root of you're usb stick.
Most of the time when you update after recovery updating goes well.

[shuum]

(03-22-2012 11:29 AM)Diablo333 Wrote:  

(03-22-2012 11:17 AM)shuum Wrote:  Good day! I hope that here I can help! Posted by contacting technical. Online support http://support.popcornhour.com/MyAccount...cases.aspx but the third day waiting for an answer ... my trouble ticket is still in status "Open". The problem in the following: If you try to update the firmware I got error message with the text "ERR00059" obviously my MAC address is blocked, and how to unlock it because I do not know in my application there is no answer I hope for your understanding and support. Thank you.

It's better to update after you restored factory settings.
You need to recover the NMT..
A300: http://support.popcornhour.com/article.aspx?id=1135

C300: http://support.popcornhour.com/article.aspx?id=1140

Put the files for you're NMT in the root of you're usb stick.
Most of the time when you update after recovery updating goes well.

Thank you for your post. I dropped the settings to the factory. Unfortunately the error remains. I have Popcorn C200. Judging from other posts on this forum need someone to unlock my MAC address.

[chris57]

No one can unblock your MAC but Syabas.

It has nothing to do with the Recovery and you do not need to do a recovery.

You need to uninstal the LTU package if you have it installed before you try to update:-

Just to be clear: LTU does not write anything into player's internal NAND flash. It changes some files in /nmt/apps which is located on the 1-st partition of the system disk and also some files in initramfs (RAM disk) but that's all.
However, please follow instructions regarding LTU when installing 03-04-110530-21-POP-408 firmware for C-200.

[shuum]

(03-22-2012 03:50 PM)chris57 Wrote:  No one can unblock your MAC but Syabas.

It has nothing to do with the Recovery and you do not need to do a recovery.

You need to uninstal the LTU package if you have it installed before you try to update:-

Just to be clear: LTU does not write anything into player's internal NAND flash. It changes some files in /nmt/apps which is located on the 1-st partition of the system disk and also some files in initramfs (RAM disk) but that's all.
However, please follow instructions regarding LTU when installing 03-04-110530-21-POP-408 firmware for C-200.

I understand that and I hope that the gentlemen of Syabas reading this forum, and my cry for help is heard ....

P.S. LTU is uninstalled on my C200...

[BanditRider]

Are you using WiFi?
If so try a wired connection.

[halfelite]

(03-22-2012 07:47 PM)BanditRider Wrote:  Are you using WiFi?
If so try a wired connection.

wired/wifi share same mac address on the pch they use the phy mac.

[shuum]

(03-22-2012 07:49 PM)halfelite Wrote:  

(03-22-2012 07:47 PM)BanditRider Wrote:  Are you using WiFi?
If so try a wired connection.

wired/wifi share same mac address on the pch they use the phy mac.

Thnx, but my C200 use wired connection for internet access.

[shuum]

Thank you all for your support. Issue has been resolved!
Tech suppot write to me:

Quote:We received your request to reset your MAC ID, please allow 24 hours for the server to update itself and you may try it again.

There is no action required at your end.

Thank you
By Popcorn Hour Support on March 25, 2012 12:15 AM